Privacy | Banco Itaú

On this page, you will better understand how we collect, process and protect your personal information, as well as other top points of our Privacy Policy.

Get to know everything in detail.

Access the full version of our Privacy Policy.

Access Policy

Ethics in data usage

Ethics for us is non-negotiable — especially when it comes to data usage.

At Itaú, taking good care of your data goes beyond complying with the law.

We recognize the concerns and ethical dilemmas that may arise with technological development.

We follow our Guidelines on Data Ethics in pursuit of a balance between potential benefits and applicable risks, to promote a responsible and sustainable data culture within our organization and society.

Our principles for ethical and transparent information use:

Customer and individual centrality

We consider our customers and individuals in everything we do, because people are at the center of it all.
Privacy and data protection

The privacy of our customers and others we interact with is a priority.
Transparency and open communication

We strive to communicate clearly and accessibly how we collect, use, store, and share data.
Fairness and non-discrimination

We actively work to ensure that the use of data and algorithms is fair and non-discriminatory.
Data quality

We plan, implement, and control our computing environments to ensure our data is suitable for consumption.
Responsibility

We establish clear mechanisms for the development of ethical initiatives, ensuring the application of applicable standards and international best practices.
Algorithmic ethics

We assess the complexity and autonomy of algorithms in general, including AI and machine learning, promoting the ethical use of these technologies and others that may emerge.

Access Guidelines on Data Ethics

Also check the translated versions:
Versão em português
Versíon en español

After all, what is privacy at Itaú?

It has to do with guidelines on how to address, process and protect the information we have about you.

And what main concepts should I know?

We explain some concepts in a very simple way:

General Data Protection Law

Known as the 'LGPD', it guides the use and processing of your data

Personal Data Subject

This is the person to whom the personal information refers.

Personal data

It is information that allows you to be identified, such as name, individual taxpayer’s register, identity card, etc.

Processing

It's everything that is done with your personal information.

Which information can we have from a person?

Learn about the main situations where data is collected:

We can have data from a person who:

Is our client;
Was our clien;
Made a transaction with us or our clients;
Represents a company who has a relationship with us.
We intend to have a relationship with.

Examples of data collection:

You provide it directly to us;
We generate data about you;
We receive it from third parties;
We collect it from public sources

And what data is this?

Understand which information we may have about you.

Registration data
Such as name, address, email and other personal details.
Sensitive personal data
Such as facial and/or digital biometrics.
Financial data
Such as banking transactions, payments or service data.
Your browsing information
Cookies and apps that provide access to digital environments.
Other data
Other data that you can check in our Privacy Policy.

And how does Itaú Unibanco use your data?

According to the LGPD, as you now know, we use your data for:

Relationship

Have a close relationship with you and improve our activities.
Personalization

Offer products and services that are your style.
Security

Identify, prevent and manage potential security and fraud risks.
Compliance

Comply with legal rules and obligations
Protection

Protect your rights and those of Itaú Unibanco and third parties
Arrangements

For legitimate purposes in support and provision of services that benefit you.

You should be wondering:

OK, but what are cookies anyway?

And no, it’s not something to eat! Cookies are files created by websites that collect your browsing behavior to ensure their correct operation and a more complete experience.

Cookie policy

Facial biometrics also constitutes data!

Let's understand how we can use your biometric data, shall we?

Your data, your choices.

You in control of your information and rights.

Your rights are guaranteed by law and can be exercised at Itaú.

Confirmation and access

Confirm whether we use your data and request access to what we have about you.
Change information

Update and correct your data
Remove usage permit

withdraw any consent you may have given at any time.
Dispute arrangements

Request a review of decisions based on automated process of your data.
Opting out of receiving commercial mail

Refuse to receive unsolicited offers, products and services.
Other rights

Other rights you can check in our Privacy Policy.

Exercising your rights is simple and easy.

Client service channels available for you to contact us at any time.

Account holders

On your computer, and follow the route: Menu > My profile > My rights

Learn more

Other clients

Just contact us via our phone numbers.

Our phone numbers

Non-clients

Even if you are not a client, your rights are safe with us

Learn more

Your data security is certified!

The ethical processing of your data here is recognized by the market.

Privacy Certification

Click here to access the NBR ISO/IEC 27701

Check it out

Security Certification

Click here to access the NBR ISO/IEC 27001

Check it ou

Learn more

For further information, just access the link bellow.

This page is only a summary to facilitate your understanding and does not replace the full version of our Privacy Policy, available here.
Our Policy is updated whenever deemed necessary by Itaú Unibanco. Any and all changes will be posted on our websites and applications and will be valid and effective as of its publication or from the moment we communicate it to you.
If you are from a third-party company, such as partners or suppliers, access the exclusive page we have about our relationship with you.

Access this page in your preferred language:

Privacidade

Versão em português.

Access

Privacidad

Versíon en español.

Acceder

Made for you to know how we protect your data

Get to know everything in detail.

Ethics for us is non-negotiable — especially when it comes to data usage.

Our principles for ethical and transparent information use:

Customer and individual centrality

Privacy and data protection

Transparency and open communication

Fairness and non-discrimination

Data quality

Responsibility

Algorithmic ethics

After all, what is privacy at Itaú?

And what main concepts should I know?

General Data Protection Law

Personal Data Subject

Personal data

Processing

Which information can we have from a person?

We can have data from a person who:

Examples of data collection:

And what data is this?

And how does Itaú Unibanco use your data?

Relationship

Personalization

Security

Compliance

Protection

Arrangements

OK, but what are cookies anyway?

Facial biometrics also constitutes data!

You in control of your information and rights.

Confirmation and access

Change information

Remove usage permit

Dispute arrangements

Opting out of receiving commercial mail

Other rights

Exercising your rights is simple and easy.

Account holders

Other clients

Non-clients

Your data security is certified!

Privacy Certification

Security Certification

Learn more

Access this page in your preferred language:

Privacidade

Privacidad