Sustainability

Environmental & Social Risks and Opportunities
Consolidated Annual Report 2017

Sustainable Performance

Our vision is “to be the leading bank in sustainable performance and customer satisfaction”. This challenge can only be met by collaborative work involving our main stakeholders. We believe that challenging careers based on merits help to boost pride in belonging to our organization. Moreover, engaged employees deliver better services for their customers. The more customers are satisfied, the more they will remain loyal to the bank, developing lasting relationships that add value for stockholders and ensure results that enable society to develop. This is how we can create shared value, achieve positive results and encourage development for people, society and countries where we operate as part of a virtuous cycle of sustainable performance. The management of sustainability issues has contributed to our access to financing by means of development agencies and our presence in sustainability indices. Sustainability is also part of our global governance agenda by adding value and incorporating the theme to our business agenda. Our activities include discussions, meetings and committees to ensure that the theme is submitted to a decision-making process and effectively incorporated into our business. Please refer to our annual report for further details.

 

Main indices and recognitions

Bloomberg Gender-Equality Index (GEI)

We are on the Bloomberg Gender-Equality Index for the second consecutive year.

CDP Latin America

We were recognized for the third consecutive year as one of the leaders in Transparency.

Pro-Ethics Company

We are the only financial institution to compose the Company Pro Ethics list in 2017 of the Ministry of Transparency-CGU.