arises from a scenario where prior commitments and agendas have reached a significant maturity level, strengthening the integration and joint responsibility of the areas in connection with ESG and sustainability. We set out new strategic goals, while continuing to monitor and measure on a cross-cutting basis what has already been incorporated into our business.
The sustainable finance pillar covers the segments in which we operate, and is intended to promote the integration of ESG topics into business based on studies, advocacy and development of new products, services and business opportunities. When we finance our clients’ projects, we allocate funds to promote positive impacts on society.
We plan to mobilize R$1 trillion in sustainable finance by 2030.
We aim for resilient operations and delivery of products and services that support clients in transition to a low-carbon economy, with a focus on climate adaptation and mitigation.
In line with the NZBA (Net Zero Banking Alliance) guidelines, we are committed to achieving Net Zero by 2050, covering scopes 1, 2 and 3.
We are a Bank built for the future when we help people set their paths in motion to evolve and build positive stories. This pillar focuses our integrated and inclusive action across the entire chain: our care for employees, client centricity and responsible action with suppliers. We are committed to the financial inclusion of very small, small and middle-market entrepreneurs by focusing on employability, productive inclusion, income generation and, especially, on women’s entrepreneurship.
We promote diversity, inclusion and social and financial development, aiming at a more inclusive and prosperous country.
In Itaú, governance, ethics and integrity are the basis of everything we do, and an inseparable part of our culture. This has led us to establish ESG practices based on a management model integrated with standards, processes, guidelines, controls and structures that include real changes, reconciling the interests of stockholders and other stakeholders, in accordance with the best market practices.
This is the pillar that supports our ESG culture and strategy.
Environmental, Social and Climate Responsibility Policy
Learn more about our Environmental, Social and Climate Responsibility Policy.
Integrity and Ethics Program
For us, ethics is reflected through transparency and fairness with our stakeholders, through quality of our services and products, and through our concern with the financial performance and environmental and social responsibility.
Privacy and Data Protection
We are committed to always addressing data protection issues, and we have taken the necessary actions to ensure the security and respect the privacy of our clients, employees, and other personal data holders.
Reporting channels
We have channels to address reports and complaints, achieving timely, independent, unbiased and reliable investigation of any reports received, and keeping records of incidents, investigations and decisions made.
Information security management
Cyber security management is intended to prevent breaches of data, minimize risks of service unavailability, protect integrity and prevent information leakage.
Regulatory Measures
We are in compliance with the requirements of the General Personal Data Protection Regulation Law (LGPD) and corresponding legislation, Resolution No. 4.893/2021 of the National Monetary Council (CMN), and Resolution No. 85/20221 of the Central Bank of Brazil (Bacen), which together address the adoption of a cyber security policy and the hiring of top data processing and storage and cloud computing services.
