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“We need
to innovate to
serve our
clients better.”

Milton Maluhy Filho - CEO of Itaú Unibanco


2023 Highlights

Our strategy puts the client at the center of the decision-making process, and has driven major changes to our business model. Our business units are new divided by client profile and no longer by product. This client-centric approach allows us to recognize their needs from a big data standpoint, as we have an integrated end-to-end view of client journeys. By increasing engagement with clients who use Itaú as their main bank, we can leverage our ability to create value to achieve both sustainable growth and increased client satisfaction.

70 m

clients, individuals and companies

R$ 33.9 b

in profit

R$ 824.4 m

in private social investment

R$ 332.1 b

in market value

R$ 1.2 t

in loan portfolio

3.5 k

branches and CSBs and 41,7k ATMs

US$ 8.7 b

In brand value

92.9 k


A universal bank with more than 99 years of history

Our vision

Is to be a leading bank in terms of sustainable performance and customer satisfaction.

Strategic objectives

Customer-centricity, a fast and modern organization and sustainable growth.

Previous Reports

Integrated Annual Report ESG Report ESG Indicators Supplementary Index