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Itaú BBA Europe, S.A.

Itaú BBA Europe, S.A. (“Itaú Europe”) is the banking subsidiary of Itaú Group based in Portugal, having as sole shareholder Itau BBA International plc, with registered office in London, United Kingdom. Itaú Europe operates in the Corporate and Investment Banking (CIB) segment and also intends to position itself as a trusted investment advisor for private banking clients (High Networth Individuals) who recognise in the “Itaú” brand a standard of quality and excellence, particularly Brazilians who moved to Portugal, and wish to diversify their investments internationally.


Itaú Europe has established a Branch in Luxembourg in 2021 - Itaú BBA Europe, S.A. – Luxembourg Branch (the “Branch”) - dedicated to the CIB segment.


Itaú Europe is authorised as a credit institution by the Bank of Portugal and as a financial intermediary by the Portuguese Securities Market Commission (CMVM).


The Branch is authorised as a branch of credit institution established in the European Union and registered with the Commission de Surveillance du Secteur Financier (CSSF).

Complaints

Complaints may be presented to Itaú Europe through the following means:

- By letter addressed to Itaú BBA Europe, S.A. – Compliance Department, Rua Tierno Galvan, Torre 3, 11º andar, 1099-048 Lisbon, Portugal;

- By e-mail to Compliance.IBBAE@itaubba.com;

- Through the complaints book (Livro de Reclamações) available at Itaú Europe’s office at Rua Tierno Galvan, Torre 3, 11º andar, 1099-048 Lisbon, Portugal; and

- Through the online complaints books (Livro de Reclamações) available at https://www.livroreclamacoes.pt


Complaints relating to the Branch may be presented through the following means:

- By letter addressed to Itaú BBA Europe, S.A. Luxembourg Branch - Compliance, 33 Boulevard Prince Henri, L-1724 Luxembourg; or

- By e-mail to Compliance.IBBAE@itaubba.com.


The CSSF is responsible to receive complaints from the Branch’s customers and to act as an intermediary on seeking an amicable arrangement to such complaints. For more information on CSSF’s out-of-court complaint resolution procedures, please access https://www.cssf.lu/en/customer-complaints.


For more information about how Itaú Europe and the Branch handle complaints, please refer to the Complaints Policy.


Itaú Europe signed a protocol with CMVM which applies to the resolution of disputes resorting to alternative dispute resolution mechanisms:

(i) by clients

a. which are consumers (natural persons acting for purposes which are outside their trade, business craft or profession); and

b. which are classified as retail investors;

(ii) whenever

a. the dispute concerns financial intermediation activities; and

b. the amount at stake does not surpass 15,000€ (fifteen thousand euros).


In the context of said protocol, Itaú Europe has committed, whenever its clients resort to alternative dispute resolution mechanisms in cases listed above, to use the consumer arbitration network (rede de arbitragem de consumo) which comprises Consumer Conflicts Arbitration Centres (Centros de Arbitragem de Conflitos de Consumo) in accordance with article 4 of Law no. 144/2015 of 8 September, which jointly ensure coverage of all the Portuguese territory through the following centres:

− Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra (“CACRC”)

− Centro de Arbitragem de Conflitos de Consumo de Lisboa (“CACCL”)

− Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (“TRIAVE”)

− Centro de Informação de Consumo e Arbitragem do Porto (“CICAP”)

− Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (“CIAB”)

− Centro de Informação, Mediação e Arbitragem do Algarve (“CIMAAL”)

− Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (“CNIACC”)


In case you intend to resort to alternative dispute resolution mechanisms to solve conflicts within the scope described above, you may do it through the Consumer Conflicts Arbitration Centres listed above and Itaú Europe is committed to use this means towards the resolution of the conflict at stake.

Deposit Guarantee Scheme

Deposits made by eligible depositors with Itaú Europe and the Branch are covered by Fundo de Garantia de Depósitos, the Portuguese deposit guarantee scheme.


Fundo de Garantia de Depósitos covers eligible deposits up to €100 000 (total amount covered for each eligible deposit holder).


For more information on the guarantee scheme, eligibility, amount and scope of coverage, and procedure for reimbursement, please access to www.fgd.pt.

Bylaws

Terms of Reference

Board of Directors (content in Portuguese)

Supervisory Board (content in Portuguese)

Code of Ethics

Code of Ethics

Conduct and Ethics Policy (content in Portuguese)

Sustainability

Compliance Forms

Wolfsberg Questionnaire

USA Patriot Act

Reports

PPR Anual Assessment Report 2024

PPR - Interim Assessment Report

Plan for the Prevention of Corruption risks and related offenses

Top Five Execution Venues Report (RTS28)

Annual Reports

Annual Report 2023

Annual Report 2022

Annual Report 2021

Annual Report 2020

Annual Report 2019 (content in Portuguese)

Financial Statements

Financial Statements 1Q2024 (content in Portuguese)

Financial Statements 3Q2023 (content in Portuguese)

Financial Statements 2Q2023 (content in Portuguese)

Financial Statements 1Q2023 (content in Portuguese)

Financial Statements 3Q2022 (content in Portuguese)

Financial Statements 2Q2022 (content in Portuguese)

Financial Statements 1Q2022 (content in Portuguese)

Financial Statements 3Q2021 (content in Portuguese)

Financial Statements 2Q2021 (content in Portuguese)

Financial Statements 1Q2021 (content in Portuguese)

Financial Statements 3Q2020 (content in Portuguese)

Financial Statements 2Q2020 (content in Portuguese)

Financial Statements 1Q2020 (content in Portuguese)

Pilar III

Pillar III – Market Discipline Report 2023

Pillar III – Market Discipline Report 2022

Pillar III – Market Discipline Report 2021

Pillar III – Market Discipline Report 2020