Historical series Itaú Unibanco makes personal loans available via WhatsApp
July 2022 – With the objective of being present wherever the client wants, Itaú Unibanco has just made a personal loan simulation and contract service available on WhatsApp, using the number (11) 4004-4828 (verified commercial account). To start a simulation via WhatsApp, all you need is to have the bank’s contact saved on your cell phone and start a conversation with a message about personal loans.
The initiative is part of iVarejo 2030, a robust retail transformation project of Itaú Unibanco that bets, among other initiatives, on digitalization added to the maintenance of physical convenience as a business model. With this novelty, the bank has already added more than 50 functionalities to the platform and millions of services every month.
“Our customer base is very diversified, with a variety of different needs, both because of their profile and because of the stage they’re at along their financial journey. To serve them, we have a wide range of products that can be contracted 100% digitally, 100% in-person, or started in one channel and completed in another, if the customer so wishes. We understand that it makes no sense to see the online and offline worlds as separate things, and that is why we are integrating all Itaú channels within a “phygital” operation to deliver more agility and convenience to our customers,” says Flávio Iglesias, director of Itaú Unibanco’s Financial Products area.
In a simple way, it is possible to simulate the conditions, such as values, payment start date, interest and installment value, in addition to opting for contracting with or without insurance. After confirming the simulated information, simply access the app to finalize the release of the credit in the account, which happens instantly. Check it out below in this step-by-step guide:
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- Save the bank’s WhatsApp contact on your cell phone and start a conversation with a message about personal loans and then click on “I want to simulate”;
- Enter the amount you want to hire;
- Next, tell them when you want to start paying and the number of installments you want to pay; and
- After defining whether you want to take out the loan with or without insurance, simply log into the app to finalize the credit release.