Itaú Unibanco - Investor Relations

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QUOTATIONS:

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Events calendar

01/31/2021
Annual and Extraordinary General Stockholders' Meeting - XP Inc
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02/01/2021
Earnings Release - 4th Quarter of 2020
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02/02/2021
Conference Call on the Results of the 4th Quarter of 2020 in Portuguese
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6 Strategic Fronts

Transformational

People Management

improvement of our incentive models;
new cooperative work dynamics (assessment tools);
dissemination of what we call Nosso Jeito (Our Way - meritocracy, ethics and respect).

Customer Satisfaction

Differentiated and new experiences for the client;
“Service culture” always focused on customer satisfaction and long-term relationship.

Digital Transformation

Speed up our digital transformation process;
Increase in the productivity of our IT Department;
Dissemination of the digital mindset throughout the bank;
Efficiency and improvement of user experience and customer satisfaction

Continuous Improvement

Sustainable Profitability

increase efficiency;
identify opportunities to reduce costs;
manage investments to gain agility;
efficient management of capital allocation through a proper cost of capital.

Risk Management

compliance with the Risk Appetite.
Managing risks is the essence of our activity and a responsibility of all employees.

Internationalization

Reach in the countries where we operate the same management quality and level of results we have in Brazil.

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3Q20 Results

Conference Call hosted on November 04^th

The Future of Itaú Unibanco's investments in XP Inc