Itaú Unibanco - Investor Relations

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4Q20 Results

Click here to access the documents released
Conference Call hosted on February 02^nd
Access presentation and audio recording

The Future of Itaú Unibanco's investments in XP Inc

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CEO Milton Maluhy Filho comments on 4Q20 Results

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We are part of 2021 Bloomberg Gender Equality Index

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QUOTATIONS:

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Events calendar

04/27/2021
Ordinary General Meeting
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05/03/2021
Earnings Release – 1st Quarter of 2021
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05/31/2021
Reference Form
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6 Strategic Fronts

Transformational

People Management

improvement of our incentive models;
new cooperative work dynamics (assessment tools);
dissemination of what we call Nosso Jeito (Our Way - meritocracy, ethics and respect).

Customer Satisfaction

Differentiated and new experiences for the client;
“Service culture” always focused on customer satisfaction and long-term relationship.

Digital Transformation

Speed up our digital transformation process;
Increase in the productivity of our IT Department;
Dissemination of the digital mindset throughout the bank;
Efficiency and improvement of user experience and customer satisfaction

Continuous Improvement

Sustainable Profitability

increase efficiency;
identify opportunities to reduce costs;
manage investments to gain agility;
efficient management of capital allocation through a proper cost of capital.

Risk Management

compliance with the Risk Appetite.
Managing risks is the essence of our activity and a responsibility of all employees.

Internationalization

Reach in the countries where we operate the same management quality and level of results we have in Brazil.

MORE INFORMATION

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4Q20 Results

Click here to access the documents released

Conference Call hosted on February 02nd

Access presentation and audio recording